What is Wayfarer?
Our Knowledge-as-a-Service interactive platform helps libraries prevent resources from collecting digital dust.
Patrons don’t think about the “resource” they need. They think about the problem they need to solve. The Wayfarer helps libraries translate resources into problem-based, patron-centric micro-tasks that are then compiled into curated paths on discrete topics (“Find a Job” or “Start a Business,” e.g.). The patron selects the Wayfarer path that solves her problems and follows the steps along the path.
The Wayfarer uses AI, smart questions, customized UX, and micro-action tracking to provide a personalized experience and connect patrons to resources like never before. And the discovery element helps connect the dots between resource topics. The platform is available in multiple languages and helps to bridge the digital divide.
Wayfarer is currently in 13 library systems nationwide reaching a service-population area of 4.6 million patrons, including Missouri patrons in Kansas City, St. Charles County, and Joplin, as well as Houston. It also recently won SBA’s veteran-owned business of the year award.